Managed Services

IBMFor organizations using IBM, LMO delivers a focused managed service, where we use IBM experts to monitor and sustain the health of ILMT ensuring it is maintained in compliance with IBM contractual obligations.

With your ILMT estate being correctly maintained, you can take pro-active management decisions to reduce costs and mitigate risks.

There are three standard service offerings for IBM, each having a different level of reporting and compliance scope, which are highlighted opposite.

Note: Tiers 1 and 2 also include tier 3.

Service Activities & Deliverables

Activity Tier 3 Tier 2 Tier 1
BigFix*, Database & ILMT Installation & Configuration N N N
Agent Deployment Support across all platforms N N N
Software Classifications (Bundling) N N N
System Healthcheck & Handover Documentation N N N
Monthly System Patching, Updates & System Support N N N
Monthly System Healthcheck & Report N N N
IBM Entitlement Review ^ N N
On Site Workshops / Training ^ N N
Risk Avoidance & Optimisation Recommendations ^ N N
Quarterly ILMT Compliance Report in ELP format ^ N ^
Data Collection of all IBM Software deployment & consumption ^ ^ N
Recommendations across whole IBM Estate ^ ^ N
Quarterly IBM Estate Compliance Report ELP ^ ^ N

Key to shading above:

virtualised software only
All IBM Software across
virtualised & physical estate
Contact LMO for more information.