IBM/ ILMT
Managed Services

IBMFor organizations using IBM, LMO delivers a focused managed service, where we use IBM experts to monitor and sustain the health of ILMT ensuring it is maintained in compliance with IBM contractual obligations.

With your ILMT estate being correctly maintained, you can take pro-active management decisions to reduce costs and mitigate risks.

There are three standard service offerings for IBM, each having a different level of reporting and compliance scope, which are highlighted opposite.

Note: Tiers 1 and 2 also include tier 3.

<table class="hp-table two-col override-padding"><!-- [et_pb_line_break_holder] --> <tbody><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td>Independant</td><!-- [et_pb_line_break_holder] --> <td>Expertise</td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td><a href="#table">Tier 3<br>ILMT Configuration<br>and monitoring</a></td><!-- [et_pb_line_break_holder] --> <td><a href="#table">Tier 2<br>Virtualised PVU/RVU<br>Compliance</a></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td><a href="#table">Tier 1<br>Total IBM Estate<br>Compliance<br>Service</a></td><!-- [et_pb_line_break_holder] --> <td><a href="/contact-us/">Contact<br><strong>LMO</strong></a></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> </tbody><!-- [et_pb_line_break_holder] --></table>
<table id="table" class="responsive-table"><!-- [et_pb_line_break_holder] --> <caption style="text-align: left;"><h2 class="redor">Service Activities & Deliverables</h2></caption><!-- [et_pb_line_break_holder] --> <thead><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <th scope="col">Activity</th><!-- [et_pb_line_break_holder] --> <th scope="col">Tier 3</th><!-- [et_pb_line_break_holder] --> <th scope="col">Tier 2</th><!-- [et_pb_line_break_holder] --> <th scope="col">Tier 1</th><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> </thead><!-- [et_pb_line_break_holder] --> <tbody><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td data-label="Activity: ">BigFix*, Database & ILMT Installation & Configuration</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Agent Deployment Support across all platforms</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Software Classifications (Bundling)</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">System Healthcheck & Handover Documentation</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Monthly System Patching, Updates & System Support</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Monthly System Healthcheck & Report</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">IBM Entitlement Review</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2" class="grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1" class="dark-grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">On Site Workshops / Training</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2" class="grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1" class="dark-grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Risk Avoidance & Optimisation Recommendations</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2" class="grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1" class="dark-grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Quarterly ILMT Compliance Report in ELP format</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2" class="grey"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Data Collection of all IBM Software deployment & consumption</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Recommendations across whole IBM Estate</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> <tr><!-- [et_pb_line_break_holder] --> <td scope="row" data-label="Activity: ">Quarterly IBM Estate Compliance Report ELP</td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 3"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 2"><span class="dot">^</span></td><!-- [et_pb_line_break_holder] --> <td data-label="Tier 1"><span class="tick">N</span></td><!-- [et_pb_line_break_holder] --> </tr><!-- [et_pb_line_break_holder] --> </tbody><!-- [et_pb_line_break_holder] --></table>

Key to shading above:

PVU & RVU
virtualised software only
All IBM Software across
virtualised & physical estate

Contact LMO for more information.