IBM/ ILMT
Managed Services

IBMFor organizations using IBM, LMO delivers a focused managed service, where we use IBM experts to monitor and sustain the health of ILMT ensuring it is maintained in compliance with IBM contractual obligations.

With your ILMT estate being correctly maintained, you can take pro-active management decisions to reduce costs and mitigate risks.

There are three standard service offerings for IBM, each having a different level of reporting and compliance scope, which are highlighted opposite.

Note: Tiers 1 and 2 also include tier 3.

Service Activities & Deliverables

ActivityTier 3Tier 2Tier 1
BigFix*, Database & ILMT Installation & ConfigurationNNN
Agent Deployment Support across all platformsNNN
Software Classifications (Bundling)NNN
System Healthcheck & Handover DocumentationNNN
Monthly System Patching, Updates & System SupportNNN
Monthly System Healthcheck & ReportNNN
IBM Entitlement Review^NN
On Site Workshops / Training^NN
Risk Avoidance & Optimisation Recommendations^NN
Quarterly ILMT Compliance Report in ELP format^N^
Data Collection of all IBM Software deployment & consumption^^N
Recommendations across whole IBM Estate^^N
Quarterly IBM Estate Compliance Report ELP^^N

Key to shading above:

PVU & RVU
virtualised software only
All IBM Software across
virtualised & physical estate
Contact LMO for more information.