As we established in our previous blog post, for ITAM to be successful it must become engrained within the organisation. ITAM tools must be used by people who are sufficiently trained to do so, and processes must be put in place to ensure they are used continuously as a matter-of-course and not as a “task to do when you haven’t done ITAM for a while.”
The weight of an organisation’s investment in ITAM (not just in monetary terms, but in focus, energy, time etc.) should therefore be on the intangible aspects of ITAM, the people and process, instead of the tools.
Since most organisations who have purchased ITAM tools make no changes to personnel or processes, they soon become disillusioned with their purchase. They believe these systems are failing and start to look for an alternative tool to fix the problem, only to be disappointed again. This is because it is often not the tool that is the problem, but the lack of skill and processes supporting the tool. Instead of looking for yet another tool to solve the problem, the company should look at which processes and staff training could be implemented to maximise the value of the tool.
Introducing the Trinity for ITAM success
ITAM requires that people, process and tools work together to effectively manage IT assets. Just like the three legs of a stool, removing just one of these will result in your ITAM programme toppling over.
Does your ITAM programme have all of these bases covered? Read more in our whitepaper; Trinity of ITAM Success.